Store Policies

Return Policy:
Gator Heaven offers the following Returns Policy: If you are not satisfied with your Gator Heaven purchase, please send us your receipt and merchandise within 20 days from purchase date. Shipping charges will not be refunded. Some items cannot be returned if opened. These items include Sports and Toy Collectibles, Music, and DVD's. Clothing must have tags attached, and must not be worn. All returns $500.00 or more will be charged a restocking fee of 5%. To return items please enclose the invoice and merchandise in a box. Send the box back to the below address. Please allow 1-2 billing cycles from the day you return your package for your account to be credited. If you prefer to exchange an article of clothing for another size, please include a note stating so. All returns and exchanges should be shipped via insured mail to: ATTN: Returns Gator Heaven 14247 7th St #117 Dade City, FL 33523

Shipping Info:

For your convenience, we offer three shipping options: Ground, 2nd Day Air and Next Day. 2nd Day and Next Day are only available from Tuesday through Friday. If you would like your merchandise to be shipped via Next Day or 2nd Day, your items must be purchased online before 12:00 PM (Eastern Standard Time).

Shipping and handling charges:

Ground delivery is priced based on the value of your order. 2nd Day is the standard price plus an additional charge of $15.00. Next Day is standard price plus an additional charge of $25.00. For certain large and/or heavy products, a special shipping rate may apply. A friendly staff member of GatorHeaven.com will call you if additional charges apply to your purchased product.

FedEx Ground Shipping Rates

Order Subtotal	Ground
Up to $40.00	$7.00
$40.01-$60.00	$9.00
$60.01-$80.00	$11.00
$80.01-$100.00	$13.00
$100.01-$200.00	$15.00
$200.01+	$17.00

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